Responsible Play at Pinco Casino
Our Commitment to Player Well-Being
At Pinco Casino, we believe that online gaming should always remain a fun and controlled form of entertainment. We are committed to supporting responsible gambling and providing tools that help players manage their activity, recognize warning signs, and seek assistance when needed.
This policy outlines the measures available to help players stay in control and enjoy a safe gaming environment.
Maintaining Healthy Gaming Habits
Responsible gambling begins with awareness. If gaming starts to interfere with your finances, emotions, or daily responsibilities, it may be time to pause and reassess your activity.
Self-Reflection Questions
Ask yourself honestly:
- Do you often gamble longer or spend more than intended?
- Have friends or family expressed concern about your gambling?
- Do you feel regret, stress, or disappointment after playing?
- Do you try to recover losses by continuing to gamble?
- Do you use gambling to avoid personal or emotional difficulties?
How to interpret your answers:
- No “Yes” responses – Low risk
- One “Yes” response – Moderate risk; increased awareness recommended
- Two or more “Yes” responses – High risk; professional support is advised
Player Control Tools
Pinco Casino provides practical features that allow players to manage or restrict their gambling activity.
Self-Exclusion
Self-exclusion allows players to block access to their account for a defined period. While self-excluded, you will not be able to log in, place bets, or receive promotional communications.
Available self-exclusion periods:
- 1 year
- 3 years
- 5 years
- 10 years
- Lifetime
Self-exclusion can be activated through your account settings or by contacting us at:
📧 [email protected]
Once activated, self-exclusion cannot be cancelled before the selected period expires. Lifetime exclusions are permanent.
Cooling-Off Periods
For short-term breaks, players may activate a cooling-off period that temporarily suspends gameplay.
Cooling-off options include:
- 24 hours
- 7 days
- 1 month
- 3 months
This feature can be enabled directly from your account dashboard. Access will be automatically restored once the selected period ends.
Support for Gambling-Related Concerns
If gambling begins to feel difficult to manage, professional help is available. The following organizations provide confidential support and resources worldwide:
- GambleAware — www.begambleaware.org
- GamCare — www.gamcare.org.uk | Helpline: +44 845 6000 133
- Gamblers Anonymous — www.gamblersanonymous.org
- Gambling Therapy — www.gamblingtherapy.org
Seeking help is a responsible and positive step.
Age Restrictions and Access Protection
Pinco Casino strictly prohibits use of the platform by individuals under 18 years of age. Age verification checks are performed during registration and payment processes. Accounts associated with underage activity will be permanently closed.
To help prevent access by minors or excluded individuals, we recommend the use of access restriction software such as:
- Net Nanny
- CyberPatrol
- GamBlock
Responsible Gambling Recommendations
To maintain balance and control, we encourage players to:
- Set clear spending limits before playing
- Accept losses as part of entertainment
- Limit the duration of gaming sessions
- Avoid gambling when stressed or fatigued
- Take regular breaks
- Use only one account to track activity accurately
Contact Responsible Gaming Support
If you have questions about responsible gambling tools or need assistance, our dedicated support team is available to help.
📧 Email: [email protected]
All communication is confidential, and your well-being is our priority.